E-Mail Alternate: email@example.com
Face Book (Don Matthys)
If no live answer... leave a message on the machine.
Include you name and PayPal Screen Name on your order.
Date of Order and Amount
Details of your concerns.
•If you have any concerns about shipping dates and order processing time contact Don Matthys at Don's Light and Magic first before bringing the matter to PAYPAL RESOLUTION.
•Any damage or breaking in shipments should also be brought to my attention first for return, to be replaced, repaired or refunded.
Please allow 36-48 hours for respond.
Some calls I do miss...But I do catch all e-mails.
Inquiries to PayPal also puts the order and funds related to the order in "DISPUTE" status.
When this happens the order is "SUSPENDED". This causes a number of problems.
•Funds are withheld from the buyers purchase which includes the funds to purchase postage.
•Further order processing on-line tools and apps at PayPal is suspended.
•No automated on-line postal purchase from USPS, suspended
•No address label making, packing shipping list.
•Customs declaration while the dispute is on "HOLD" by PayPal as the USPS customs declaration control number serves as "Proof of Mailing".
It is now my policy to cancel and full refund "Non-Receipt" disputes at my discretion and without further notice if the buyer makes no attempt to contact me by e-mail or phone prior to contacting PayPal Resolution Center.
OVERSEAS SHIPPING POLICIES
Current state of international mail by Post:
Customs officials can take a long time in countries that collects taxes and tariff fees my overseas customers up to 25%. These countries include the UK, Germany, Austria and Australia.
Up tp 2 to 3 weeks delay now after dispatch.
Could be worse... in Brazil, they outright loose or steal it.
To Holland across the channel and Denmark Sweden it is a 3-4 day deal done and delivered. Another country is Canada that recipiastes can track the customs declaration number at USPS.com The mail may move vast distances with sled dogs speed but you know its progress.
I can offer a mail upgrade as "Registered" 1st Class International "Air Post" for $13.95 more.
It is track-able at USPS.com and insured up to $80.00 value.
So far 100% effective and the least expense to the next option upgrade like to USPS Global Priority Mail which starts at $35.00 USD
Thanks for your purchase & patience.